Privacy Policy

1. Introduction

About Mind (Pty) Ltd (“About Mind”, “we”, “our”, “us”) is committed to protecting your privacy, dignity, and rights. We comply with the Protection of Personal Information Act (POPIA) and professional ethical standards set by the Health Professions Council of South Africa (HPCSA).

​

This policy explains how we collect, use, store, and safeguard your personal information, as well as our ethical responsibilities in conducting psychological and consulting services.

By engaging with our services, you consent to the practices described in this policy.

​

2. What Information We Collect

We may collect the following categories of personal information:

• Identification details (e.g. name, ID number, date of birth)

• Contact details (e.g. email address, phone number, physical address)

• Employment and education history (for career guidance and consulting purposes)

• Assessment results, feedback reports, and related psychological/organisational data

• Billing and payment information

 

3. How We Collect Information

Your information may be collected:

• Directly from you, when completing forms, assessments, or communicating with us

• With your consent, from referrals, professional networks, or publicly available sources (where permitted by law)

 

4. Purpose of Processing

We process your personal information in order to:

• Provide professional psychology, coaching, and consulting services

• Conduct assessments and generate reports

• Manage client communication and relationships

• Comply with legal, ethical, and regulatory requirements

• Improve service delivery and client experience

 

5. Informed Consent

Before any assessments or interventions are conducted:

• The purpose, process, and intended use of results will be explained.

• The individual must provide informed consent, or if a minor/incapacitated person, consent must be provided by a parent or legal guardian.

• You retain the right to withdraw from the process at any stage.

 

6. Right to Refuse Testing

Every individual has the right to decline an assessment or request that the results are not shared with any third party.

 

7. Confidentiality and Limits to Confidentiality

• All test results and reports are strictly confidential and will only be shared with your consent.

• Information will be stored securely for five years in line with HPCSA requirements.

• Confidentiality may only be breached if:

  • Required by law or court order

  • There is a serious risk of harm to yourself or others

  • Regulatory authorities request access as part of compliance requirements

 

8. Sharing of Information

We will not sell or misuse your personal information.
Information may only be shared with:

• Authorised employees or associates directly involved in service delivery

• Secure third-party service providers (e.g. assessment platforms, payment providers)

• Regulatory bodies where disclosure is legally required

 

9. Data Storage and Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, misuse, or loss. Your information will be retained only as long as necessary for service delivery and compliance with law.

 

10. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of inaccurate or unnecessary information

• Withdraw consent for processing (where applicable)

• Lodge a complaint with the Information Regulator of South Africa or at the Health Professions Council of South Africa

 

11. Dignity and Respect

All clients are entitled to be treated with dignity, respect, and fairness in accordance with constitutional rights and professional ethics.

 

12. Contact Details

Information Officer: Daniëlle Malan 
Email: info@aboutmind.co.za
Phone: 021 913 1868
Address: Unit 4, Oude Westhof Medical Suites, Van Riebeeckshof, Bellville, 7530

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints email: complaints.IR@justice.gov.za

 

13. Updates to This Policy

This Privacy & Practice Policy may be updated from time to time. The latest version will be available on request or on our website.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently. If you have any questions, concerns, or requests regarding your personal information, please contact us at info@aboutmind.co.za.